IVR Banking

What is IVR Self-service Model?

IVR (Interactive Voice Response) is a self-service automated telephony system technology that interacts with you and provides the requested banking services. Our IVR banking is a fully automated and free service (excluding telecom charges) you can use anytime and anywhere.

How to use it?

You can avail NIC ASIA IVR banking services by dialing our IVR number (01-5970100) from your registered mobile number. Get detail on how to register your mobile number here.

Should I register my account number to avail of the service?

Yes, you need to register your account number to avail of the NIC ASIA IVR banking services.

What is IVR Self-service Model?

Interactive Voice Response (IVR) self-service is an automated telephony system technology that interacts with the callers and provides the requested services.

Should I register my account number to avail of the NIC ASIA IVR services?

Yes, you need to register your account number to avail of the NIC ASIA IVR services.

Registration procedure

You need to register your account number to avail of the IVR services.

The registration process can be completed by following any of the below-listed methods.

For Alpha-numeric Account Holders:

    Customer with Alpha-Numeric account number can register themselves by sending an SMS to 34488 in a prescribed format (please refer Workflow –1).

For Numeric Account Holders:

    Customer with the regular account number (numerical account number), have the option to register themselves either through call (please refer Workflow – 2) or through SMS (please refer Workflow – 1).

Workflow – 1 (Through SMS)

Customer need to send SMS (IVRaccount number) to 34488 from their registered mobile number to register themselves.

Once the request has been processed, the customer will receive a Secret IVR Pin via SMS to their registered mobile number. This IVR pin is a transaction pin and is needed to avail the IVR services

Workflow – 2 (Through CALL) 

• A caller can directly dial NIC ASIA Banks IVR Number (01-5970100).
•  After the selection of Language, the caller shall then identify himself/herself as the customers of the bank by pressing 1 or as a Non-customer by pressing 2.
•  Pressing 2 by the non-customers will play the NIC ASIA bank's various products and services jingle.
•  Pressing 1 by the customer will initiate the registration process (if not done so already).
• Customer can now directly enter their respective account number, during the call, to complete the registration process.
• The customer will be required to set a Secret IVR Pin, during the registration process.
• Customers can now use the Secret IVR Pin to avail of our IVR services.

IVR services currently available?

NIC ASIA IVR Self-service Model currently provides the below-listed services to the customers.

• Balance Inquiry.
• Mini Statement (3 previous transactions)
• IVR pin change.

Is it free of cost?

Currently, standard call charges (per Nepal Telecommunication) is applied while calling the IVR number. However, we are working diligently to enable Toll-free service.

Is the service available with Landline phone?

No, you cannot avail of IVR services using a landline. You need to dial the IVR number using your mobile devices only.

Can I register by sending an SMS?

Yes, you can send SMS (IVR account number) to 34488 from your registered mobile number to register yourself.

Can I change the default IVR secret PIN?

Yes, you can change the default IVR secret PIN. Please follow the below steps:

• Dial our IVR number (01-5970100)
• Select the Preferred Language (1 for Nepali and 2 for English)
• Press 4 to select the “IVR PIN Change” option, once this option is selected, you will receive a message with 5 digit OTP during the call (do not disconnect the call).
• Enter the 5 digit OTP and press #.
• Now enter the desired PIN and press #.
• Re-enter the desired PIN and press #.
• You have now successfully changed the IVR pin, do not share the IVR pin with anyone.

Can I share my IVR PIN with my Family and Friends?

IVR PIN should be kept secret and should NOT be shared with anyone.

Other uses of IVR Self-service banking?

Apart from the services currently available in IVR, you can learn about NIC ASIA Banks latest product and service offerings, such as Loan Products, Deposit Products, and Digital Products.

Missed Call Banking

NIC Asia bank’s Missed Call Banking is an easy and free service where you can get account balance, mini statement, and more, just by giving a missed call. You can also send an SMS from your registered mobile number with pre-defined keywords to pre-defined mobile numbers.

With an aim to provide more techno-friendly services to its customers, NIC ASIA Bank had started Missed Call banking services, with this, the customers’ banking details are a missed call away from them which they can easily avail by giving a missed call to the bank’s provided numbers.

To seek different information, the customers have to give missed call to

• 9801227733 for a balance inquiry
• 9801227744 to check mini statement
• 9801227755 for call back service