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IVR (Interactive Voice Response) is a self-service automated telephony system technology that interacts with you and provides the requested banking services. Our IVR banking is a fully automated and free service (excluding telecom charges) you can use anytime and anywhere.
You can avail NIC ASIA IVR banking services by dialing our IVR number (01-5970100) from your registered mobile number. Get detail on how to register your mobile number here.
Yes, you need to register your account number to avail of the NIC ASIA IVR banking services.
Interactive Voice Response (IVR) self-service is an automated telephony system technology that interacts with the callers and provides the requested services.
Yes, you need to register your account number to avail of the NIC ASIA IVR services.
You need to register your account number to avail of the IVR services.
The registration process can be completed by following any of the below-listed methods.
For Alpha-numeric Account Holders:
Customer with Alpha-Numeric account number can register themselves by sending an SMS to 34488 in a prescribed format (please refer Workflow –1).
For Numeric Account Holders:
Customer with the regular account number (numerical account number), have the option to register themselves either through call (please refer Workflow – 2) or through SMS (please refer Workflow – 1).
Workflow – 1 (Through SMS)
Customer need to send SMS (IVR
Once the request has been processed, the customer will receive a Secret IVR Pin via SMS to their registered mobile number. This IVR pin is a transaction pin and is needed to avail the IVR services
Workflow – 2 (Through CALL)
NIC ASIA IVR Self-service Model currently provides the below-listed services to the customers.
Currently, standard call charges (per Nepal Telecommunication) is applied while calling the IVR number. However, we are working diligently to enable Toll-free service.
No, you cannot avail of IVR services using a landline. You need to dial the IVR number using your mobile devices only.
Yes, you can send SMS (IVR account number) to 34488 from your registered mobile number to register yourself.
Yes, you can change the default IVR secret PIN. Please follow the below steps:
IVR PIN should be kept secret and should NOT be shared with anyone.
Apart from the services currently available in IVR, you can learn about NIC ASIA Banks latest product and service offerings, such as Loan Products, Deposit Products, and Digital Products.
NIC Asia bank’s Missed Call Banking is an easy and free service where you can get account balance, mini statement, and more, just by giving a missed call. You can also send an SMS from your registered mobile number with pre-defined keywords to pre-defined mobile numbers.
With an aim to provide more techno-friendly services to its customers, NIC ASIA Bank had started Missed Call banking services, with this, the customers’ banking details are a missed call away from them which they can easily avail by giving a missed call to the bank’s provided numbers.